Thursday, June 18, 2009

Agent’s Choice to Move Behind MyARC Portal

MyARC is the centralized access point for a growing list of ARC tools and resources for our customers. For the VTCs, this list will soon include Agent’s Choice, in addition to IAR which is already behind MyARC. Soon you’ll be able to access Agent’s Choice through MyARC without the requirement of an additional login.

Benefits of MyARC:
• Self-service password resets
• Single sign-on to IAR and Agent’s Choice
• Delegated administrative capabilities such as granting or revoking Agent’s Choice access via simple administrative interface

To take advantage of all the features and benefits MyARC has to offer, we encourage you to have your Agent’s Choice account in active status.

We will send VTCs an e-mail when Agent’s Choice integration behind MyARC is complete.

Please contact ARC’s Customer Care Center at +1 703.816.8003 if you have any other questions about MyARC or Agent’s Choice.

Friday, June 5, 2009

Travel Trade's Cruise-A-Thon

I arrived in NYC yesterday (June 4) morning; just in time to hear Peter Yesawich speak and just in time for the cruise panel afterwards. Both sessions were great and everyone is extremely optimistic given the current economic conditions. Attendance at the show is on the low side, but the agents are extremely engaged.

Travel Trade invited me to speak during this morning's (June 5) general session. I was prepared to speak before Dan Hanrahan, President & CEO of Celebrity/Azamara Cruises and before Andy Stuart, EVP, Global Sales & Passenger Services. But last night I was informed that I would follow these fine gentlemen. What a hard act! Dan is a great speaker, if you haven't heard him before. And Andy is clearly a crowd pleaser. He had stolen a few laughs from the audience, which I had hoped to get from my time. We were running a little over schedule so I had accommodate the fine people in attendance and cut a few minutes short. All-in-all I think everyone appreciated the speakers this morning. I look forward to fielding questions from eager attendees tomorrow afternoon, during the trade show.

Continuing on my welcomed responsibility of creating VTC impressions...

Chris Flores
Product Manager, VTC Program